Frequently Asked Questions

IMPORTANT: Before reaching out, please check our Frequently Asked Questions (FAQ) below, as they may address your concern. If you still need assistance, feel free to contact us at support@drinkniwa.com.

Q1. When will my order arrive?

  • Most orders are processed within 2-4 business days, except orders placed on weekends (Friday-Sunday), which will be processed on Monday. An email confirmation with tracking details will be sent once your order is dispatched.
  • Shipping Times (USA & Canada): 7 - 10 business days, depending on your location.

Q2. Has my order been dispatched?

  • Orders are generally dispatched within 2-4 business days. A dispatch confirmation email will be sent with tracking information. Please check your spam/junk folder if you haven’t received it. If you cannot find your dispatch email, please contact us at support@drinkniwa.com for real-time order updates.

Q3. My item arrived broken or damaged. What should I do?

  • We apologize for any inconvenience. Please take photos of the damaged item and email them to support@drinkniwa.com within 48 hours of receiving your package. Our team will promptly address the issue. Note: We are not responsible for courier handling issues, as these are outside our control.

Q4. I ordered multiple items; why did I receive only one?

  • If you ordered multiple items, they may ship separately from different warehouses. Don’t worry if all items do not arrive at once; each item will be delivered.

Q5. Can I cancel or change my order?

  •  We will do our best to accommodate changes or cancellations if your order has not yet been processed or shipped. For any changes (e.g., size, style, or shipping address), please contact us as soon as possible. Once shipped, orders cannot be modified, but eligible items may be returned/refunded.

 Q6. Can I get a refund or exchange?

  • We offer a 14-day, 100% money-back guarantee. If 14 days have passed since you received your item(s), unfortunately, we cannot provide a refund or exchange.

Q7. Do you have a guarantee?

  • Yes, all orders are backed by a 14-day, 100% satisfaction guarantee. For refunds, email support@drinkniwa.com, and our team will assist you.

Q8. Which countries do you ship to?

  • Currently, we ship exclusively to the USA and Canada.

If your question is not covered here, please reach out via email, and our team will be happy to assist!